All of the work on this site is created by two freelance artists. Each piece is completely handmade and created from our original sculpts and patterns. By purchasing a piece of art from us you are directly helping to fund our lives and future projects. This shop is our full time job, so we appreciate every sale!

• We are based in the United States.

• We ship internationally.

• We ship using USPS and USPS International. All orders are shipped Priority and include tracking.

• Once your purchase is shipped and in the hands of the postal system we are not responsible for any lost, damaged, or etc packages and their contents. The package will be in the hands of fate from that point on till it reaches your hands. If an item is lost or damaged in route to the destination we will not make a replacement. This also applies to if your package is stolen via porch pirates or any other means. It is unfortunately impossible to control what happens once it leaves our care. We make sure our packages are taped securely for their journey to the destination.

• We do not insure packages unless requested, which will add to the overall cost. Priority (within the US) comes with $50 insurance automatically. Priority International can be insure up to a max of $200, there is no exceptions. Save money at your own risk. After placing your order send us a message if you would like additional insurance so this can be arranged and paid for via a PayPal invoice.

• Most pre-made items will be shipped within 1-3 business days.

• It can take packages shipping internationally 7 days to 2 weeks to arrive depending on your location. Sometimes it can take longer if an item gets stuck in customs or is affected by delays for varying reasons

• There may be a customs charge if you live internationally. We will declare the package for the price you paid. We are not responsible for this cost and we will not mark the item as a lower price or a gift so you can avoid fees. This is illegal. Please plan accordingly and calculate your possible custom costs before purchasing. There are calculators available online that can help you prepare.

  Regarding the EU:

• As far as physical items go we will only be shipping therapy demons or items that total 135 Euro and up ($162 +) before shipping costs. This is to insure that we pass the VAT threshold that requires us to become a VAT middleman and owe money to the UK government. If you buy a low priced item only, we will unfortunately have to refund you.

• Payment Plan options are available on auctions and custom goats if you are unable to purchase an item in full. Payment plans a not available on premades, unless otherwise stated.

• At this time, payment plans are available for up to 2 months.

• Payment plan payments are NON-REFUNDABLE. If you decide to cancel before completing the full amount, you will not be refunded the payments you have already made as a courtesy for withholding this item for you and you will receive nothing.

• If an agreed upon payment is late by a week or the seller is unable to contact the buyer for over two weeks, we hold the right to cancel your payment plan, keep all payments made so far, and you will receive nothing. We are happy to work with you within reason.

• If you are interested in a payment plan, please send us an email via our CONTACT US form.

• After you have purchased an item, you will be sent a confirmation email.

• When your item has shipped you will be sent an email containing the tracking number.

• Check your spam folder if you do not see an order confirmation

• Please make sure before ordering that your shipping info is correct. We will not be held responsible to a package that is misplaced due to an incorrect address.

All sales are FINAL! We do not accept returns, cancellations, or exchanges for any reason.

*The only exception is if you receive the wrong item. Emailed photo evidence and order number is required for the exchange.

Pins are sold in two grades, “standards” and “seconds”.

Standard grade pins may have a few or small imperfections. Hard enamel pins are handmade during production and are never considered perfect. Seconds have more obvious imperfections or many of them.

Here is how we grade our pins. Our general rule is that if the pin is held at arm’s length and the flaws aren’t obviously visible then they are considered standard. This also applies if the pin needs to be tilted around in the light to see the flaws. These possible imperfections are but not limited to:

🖤Standard Grade:

-Small scuffs or scratches

-Tiny chips, dings, or dents in plating

-Small areas of uneven plating, but not rough.

-Small dust specks or bubbles in enamel

-Minor unevenness in enamel, underfill or overfill.

-Minor screenprinting errors

-Bent or wobbly back posts

-Scratches or errors on back of pin

🖤Special enamel, like glitter or glow in the dark, has a higher risk of imperfections which are still considered standard grade. These include:

-Uneven glitter or dark areas

-Bubbles in special enamel

-Few discolored glitter specks

🖤Seconds Grade:

-Many imperfections from above list

-Large or deep scuffs or scratches

-Large dents and chips in metal plating

-Rough or abrasive plating

-Large areas of uneven plating

-Bumps in enamel

-Large dirt, dust, or bubbles in enamel

-Errors in metal, missing patches or holes.

We don’t sell “collector’s grade” pins. Don’t purchase if the above standards aren’t acceptable to you. Purchasing this item means you acknowledge that the possible imperfections listed in our grading policies are acceptable. All sales are final! Returns or replacements will not be accepted, in general or because of imperfections.

Our plushies are completely handmade from our original patterns and are considered collectible works of art. They are not intended for children under the age of 18 and are not suitable for play. They are NOT toys. Please remember that these are handmade items that were often sewn with a hand needle and thread and therefore feel most at home on a display shelf.

Our Therapy Demons are meant as anxiety support plushies for adults. This means that we understand they will have greater amount of handling in their lifetime, but they are still not to be used during play or roughhousing. They are also not suitable for children due to the fact they have metal O rings in their noses, metal grommets in their ears, and steel BB pellets in their legs for added weight that could potentially be a choking hazard for children. We trust adults will handle them properly and with care. They are perfect to lay on your lap while watching your favorite show, but treat them with kindness and respect.

To treat spills or stains, use a cloth with warm water and gently spot treat them. Sometimes a bit of color safe detergent will also help. Never put a plush through the washing machine!